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Refund and Returns Policy

Effective Date: 2025
Website: https://sparkmartprivatelimited.com/
Legal Entity: SPARKMART PRIVATE LIMITED

Thank you for shopping with Sparkmart. We aim to provide quality electronics and a smooth shopping experience. This Return & Refund Policy explains how returns, replacements, and refunds work for your orders.

By placing an order on our website, you agree to the terms outlined below.

1. Eligibility for Returns

A product is eligible for return or replacement only if:

  • You received a damaged, defective, or non-functional product

  • The item delivered is wrong or different from what you ordered

  • The product has missing parts/accessories inside the box

  • The product is not as described on the website

Products must be returned in their original condition, including:

  • Original box and packaging

  • All accessories

  • User manuals

  • Warranty cards (if any)

  • Unused and undamaged condition

2. Return Window

You must raise a return request within 7 days of delivery.
Return requests after 7 days will not be accepted.

3. Non-Returnable Items

Certain items cannot be returned, including:

  • Products damaged due to customer misuse

  • Items with visible signs of use

  • Products without original packaging/accessories

  • Software, subscriptions, or digital products

  • Personal care electronics (if hygiene seal is broken)

  • Clearance, sale, or discounted items (return/replacement only if defective)

4. Replacement Policy

A replacement will be provided only when:

  • The issue is verified and approved by our support team

  • The same product is available in stock

If the product is out of stock, you may choose:

  • Refund, or

  • Replacement with another product of the same value

5. Refund Policy

Refunds are issued only in the following cases:

  • Product delivered is defective or damaged

  • Wrong product received

  • Product not delivered

  • Order canceled before shipping

  • Pickup for return is completed and verified

Refund Method

Refunds will be processed to the original payment method:

  • UPI / Wallet → 24–48 hours

  • Credit/Debit Card → 5–7 business days

  • Net Banking → 3–5 business days

  • COD Orders → Refund issued via bank transfer

6. Return Process

Here’s how to initiate a return:

Step 1: Contact Us

Email or call us at:
📧 help@sparkmartprivatelimited.com
📞 9288630241

Provide:

  • Order ID

  • Product name

  • Reason for return

  • Photos/videos of the issue (mandatory for damage/defect)

Step 2: Approval

Our team will verify the issue within 24–48 hours.

Step 3: Pickup

Once approved, a courier agent will be assigned for pickup within 2–4 working days.

Step 4: Quality Check

After the item reaches our warehouse, our team will inspect the product.

Step 5: Refund/Replacement

Refund or replacement will be processed only after successful quality verification.

7. Order Cancellation

You may cancel your order:

  • Before it is shipped → Full refund

  • After shipment → Cancellation not allowed; Return can be requested after delivery if eligible

Sparkmart reserves the right to cancel orders due to:

  • Payment issues

  • Fraud or suspicious activity

  • Incorrect/incomplete address

  • Out-of-stock products

8. Product Warranty

Brands may offer manufacturer warranties on certain products.
Warranty claims must be directed to the respective brand’s service center.

Sparkmart may assist in connecting you with the brand, but warranty service is handled by the manufacturer only.

9. Damaged or Tampered Packaging

If your order arrives with damaged packaging:

  • Do NOT accept the package, or

  • Record a video while unboxing and share it with our support team

Failure to provide proof may result in rejection of the return request.

10. Contact Us

For any questions about returns, replacements, or refunds, contact:

SPARKMART PRIVATE LIMITED
01, Narayani Sadan, Back of Axis Bank,
Vijay Singh Lane, Kadamkuan,
Phulwari, Patna, Bihar – 800003

📞 9288630241
📧 help@sparkmartprivatelimited.com
🌐 https://sparkmartprivatelimited.com/